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Joanna, 19

Temasek Polytechnic Hospitality & Tourism

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If interested, drop me an email at cloverine@live.com!

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Coach Pink Wristlet
Black Ralph Lauren Tote
iPod Touch
Pink LG KF300 WINE



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February 2009
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Monday, September 21, 2009, 11:54 PM
service

It sucks having to stay up now to wait for emails.
I WANT MY FRIGGING HUGE BED.

I want to fall flat on the bed and snore.
I want to sleep through the night and wake up 48 hours later.
I want to wake up and go shopping like a rich tai-tai.
I want to shop and drop only when I've exhausted all limits of all cards.

Oh btw.
I'm staying up cos' of work.
On a Monday, supposedly to be a holiday.
Here I am, having to think of WORK WORK WORK.

DAMN.

Pras is visiting my company tomorrow. I have soooooooooooo much to talk to him. Kim's going for a site recce tomorrow and I guess I can be spared for a day without having to leave the office or busy myself with all the communications in and out.

4 more days to the weekends. AHAHAHA. Counting down to weekends was never my forte.
And now it is.

My table at home is in a mess.
My desk at work is empty.
So, I've decided to transfer a bit of messiness over to my workplace tomorrow.
I'm lugging stationeries. Should I bring my HUMONGOUS BANANA to hug while working?
Maybe not, I look like a retard carrying it outside.

Image-conscious = ME.

I don't know what to wear for work tomorrow. Should I throw on a lazy dress or a cardigan over spags? Heels or my newly-bought pink lace flats? (OH AND I SWEAR MY NEW LACE PINK FLATS ARE FUCKING CHIO.)

On Saturday, I met up with bestie and mao for shopping! :D :D :D

But some bad incident happened and it pissed me off real bad, really. This super black face salesgirl was cashiering and she not only spoke rudely to my girls lor, she threw their purchases into the plastic bag and then dump it on the table.

Yes, I mean literally THREW it onto the table as though she was dumping one lump of rubbish.

FUCKING RUDE OF HER. I wish I could give her a tight slap if there are no laws.

And so as she returned the change to bestie, I decided to mumble LOUDLY: "this is so fucking rude lah".

Then I turned and walked off, smoking to the max.

And there she was behind me, shouting: "excuse me, please repeat what you said" and blah blah. Bestie said she was so agitated she looked as if she was going to run after me.

Maybe if she had a chopper, she'll fling it at me.

But HELLO? Is this what you call customer service? I AM 101% SURE CUSTOMER SERVICE IS NOT TAUGHT TO BE LIKE THIS.

Firstly, you don't stare at the customer fiercely with a fucking black face and say: "Do you want to make payment now? If not, I want to take the next payment."

And then you don't UNWILLINGLY take the customers' items, scan, and throw them into the plastic bags and then harshly dump them on the table. With a still-very-black-face somemore! If you don't know the difference between throw and put, check the dictionary or ring up your kindergarten teacher.

So well, I forgot to mention that yes, eventually I don't see anyone tailing me after I left the place.

If you are thinking I was in the wrong as well cos' I shouldn't be using those words like "fucking". Well, in the first place I said I was MUMBLING to myself. I did not STARE AT HER and said those words in her face. Neither did I say WHO WHO WHO and blah blah. You get it?

So I meant that was just a comment to myself, she chooses to take it and apply it to herself. That's her issue, not mine.

Anyway, the shop I was referring to is in Wisma, shan't mention the shop's name though. It's just some fashionably cheap shop. But today, I met a Popular bookstore staff who was so customer-oriented and nice, I regretted that I didn't take down her name to commend her.

This goes to show what? That even bookstores can have good customer service yet shops in touristy areas do not understand the importance of this.

Service is something that everyone can provide. Its just a matter of whether its good or bad. Employers please frigging emphasize more on the quality of your staff. When they suck, it means the same for your brand.

Okay, that's all for today.
Till then lovelies! :D